Terms and Conditions
Welcome to Eclastic shop!
By your use of this Website or purchase of products through the Website, you agree to these Terms and Conditions.
The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided.
All text, graphics, photographs, logos, trademarks, artwork, belongs to Eclastic. You are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Eclastic’ prior written permission.
Eclastic reserves the right to change prices, terms, specifications and warranties for products on this Website at any time without prior notice. We attempts to post accurate information, but errors may sometimes occur.
Once Eclastic accepts your order, it will attempt to promptly fill the order subject to available inventories. Should an item not be available, we kindly ask you to try back again or contact us at firstname.lastname@example.org.
All the items available are handmade therefore not always the same.
Each imperfection guarantees uniqueness.
Colors and shape can vary according to availability of materials and the artist who made them.
Terms of payment & Shipment
The purchase price for the products ordered by you is due upon the shipment of your order by Eclastic. At the moment we ship only in Kenya and only cash and Mpesa payment are accepted.
For delivery outside the country please contact us directly at email@example.com and we will find the easiest/cheapest way to deliver the item to you wherever you are.
Items are shipped after the payment has cleared
The technical steps to place your Order and create a contract of sale between you and us are, as follows:
a) You place an Order on the Website by pressing the ‘add to cart’ button below each item. You will be guided through the process of placing an Order by a series of simple instructions on the Website.
b) We will send you an email confirming your Order which will detail the Product. This email does not constitute an acceptance of your Order by us.
c) As your Order is shipped by us we will send you a despatch confirmation email.
d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address or make it available for collection on the date and time nominated by you.
Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:
- a) A product you ordered is out of stock;
- b) We have identified an error with a Product Description;
You must provide us with complete and accurate delivery address information. We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
Products must be returned in a saleable condition. We reserve the right to consider the condition of any Product that you wish to return. Please note that your right to cancel or return a Product does not apply to personalised items.
Damage: We will repair the broken item if you send it back to us.
We deal with breakage on a case-by-case basis. If you receive the item already damaged we will change it.
Contact us in case of any doubt at firstname.lastname@example.org
Don’t forget than handcrafted items are one of a kind and the replacement may look slightly different.
How to return an item
Send an email to email@example.com specifying number of items to return and reason. You will be contacted directly by our customer care team.
Right to cancel the purchase
You may cancel this purchase for any reason before the items is delivered If you cancel this purchase, Eclastic will, upon receipt of the returned products, refund or credit any payments you have made for the ordered products.
Liability and Indemnity
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. You expressly agree that use of the Website is at your sole risk.
Comments and Complaints Procedure
Please contact us if you have any comments or complaints by contacting our Customer Services team at firstname.lastname@example.org or email@example.com.